Archiving Text Messages

In today’s healthcare environment, low security and outdated methods of communication are not cutting it anymore. A lot of hospitals insurance facilities and physician practices are adopting secure messaging apps for their internal needs. The secure messaging apps used in these institutions are built to be HIPAA compliant and are modeled after the simplicity of consumer instant messaging solutions. What this means is that employees can share sensitive, important patient information without the risk of security breaches, data theft or regulatory non-compliance. HIPAA secure messaging can deliver the following tangible benefits to healthcare organizations. One of them is total compliance. In the recent past, HIPAA mandates have been amended to include use of instant messaging technology.   Healthcare organizations and hospitals that do not meet the compliance requirement face a fine of up to $50,000 for a single infraction and up to 1.5 million dollars for repeated violatio...

Even though enterprise text messaging is considered to be the fastest growing trend in enterprise mobile communications, we cannot ignore the fact that a substantial number of   employees are still making use of voice calls to communicate with customers and their colleagues. Most financial companies allow their employees to use their smartphones to make business-related calls. These companies need to have clear policies and systems in place to make sure that they remain compliant with the various voice call recording regulations. If you decide to capture voice calls as a way of improving your business operations, there are various things you need to do.   First of all, you need to notify the caller that you are about to record them. Whether you are using a personal or company-owned device, it is imperative that you notify the caller that you are going to record the call for compliance reasons.   If the caller continues to call, it shows that they agree to the r...

With more and more business being done via text messages, the need for capturing and archiving these communications is becoming increasingly clear, especially for people in the finance sector. Just like social media, short text messages can result into rapid-fire two-way communication that can is particularly susceptible to data loss. While it is important to leverage text message to communicate with customers, you also need to realize that it is just as important to capture these messages because they form part of the customer record. There are various reasons why financial regulation text message archiving is very important. They first one is that it helps in meeting compliance requirements.   Most organizations need to comply with GDPR, SEC, FINRA as well as MiFID II regulations. On the other hand, governments need to comply with the Freedom of Information Act or various Public Records Laws. Provided that you are sending out text messages in your company and you are s...

If you are looking for ways to improve your business operations, one of the things that you should consider doing is recording voice calls. With a call recording feature, you can easily determine the strengths and weaknesses in the customer processes. Even though it looks like a simple thing, it can offer your small business the same benefits that were usually only relished by the big companies with huge information technology budgets. So how exactly can your business benefit when you record voice calls? One of the important benefits that you will get from this process is customer satisfaction. A call recording feature will enable you to better understand the needs of your customers.   It can be very instrumental when it comes to monitoring the quality of service offered by your employees and also be of great help when a customer files a complaint.   By listening to the recorded calls, you can easily identify where things went wrong. You can inculcate better customer...

WhatsApp is one of the most popular as well as widely used messaging services today. Not only is its pervasiveness evident within social networks, but also in workplaces. A lot of businesses have embraced WhatsApp as their primary communication tool because of the useful features that it has such as live location sharing, group messaging and verified accounts for businesses. If you own or run a company that has allowed Bring Your Own Device (BYOD), Choose Your Own Device (CYOD) or Company Owner/Personally Enabled policies, you must be prepared for the fact that WhatsApp may need to be installed on these devices. This scenario can be a compliance nightmare for companies in the age of General Data Protection Regulation. This regulation implements a myriad of data privacy rules that affect the use of messaging tools such as WhatsApp in the work place.  To be on the safe side, you need to know what to do in order to ensure WhatsApp GDPR compliance for customer services....

Using call monitoring software in your business can benefit you a great deal. This software is part of a larger software that is often referred to as call management software or cloud center software. It is a phone system that is implemented and used through the internet and usually includes the capabilities of listening to calls. There are various advantages of using call monitoring software in your organization. The first one is the ability to pinpoint deficits and proficiencies in agent performance. When you are armed with qualitative data from customer service interactions, you can gain a more comprehensive understanding of your employee’s performance proficiencies and deficits. For instance, if you know that an employee struggles when interacting with customers who ask for refunds, you will gain an understanding of where they are wrong when you analyze call recordings from their interactions with customers. Another thing that call monitoring can do is enrich feedback...

Having a text message archiver in place on your premises is very important whether you own a small venture or big enterprise. Apart from being critical to the reputation and security of your company, recording mobile text messages is also very important when it comes to keeping text-based evidence that can be used to prove certain cases in court. So how exactly can you benefit from having a text message archiver? First of all, when you record mobile text messages, you will ensure regulatory compliance. Almost all industries have some sort of regulatory compliance concerning the need for companies to retain and produce content. Industries that must meet these obligations include financial services, healthcare, insurance, utilities, energy, life sciences and government. Even organizations that do not fall in these categories have an obligation to manage and retain certain data types, including financial documents, employee records, certain types of email correspondence and commu...