Archiving Text Messages

  If  you have a business where you heavily rely on text messaging to communicate,  it is imperative that you record mobile text messages . Failure to capture and record messages in your business for FOIA request can lead to negative media backlash  as well as loss of public trust. For this reason, it is important that you have an efficient  process for  capturing and archiving  mobile text messages as well as voice calls. There various best practices that you should implement in order to ensure effective  mobile SMS archiving process in your company. First of all,  you need to know when mobile communications are considered public records.  The government sector is regulated by sets federal, state as well as local public records archiving requirements. So before you go ahead to create mobile communication policies  for your organization,  you need to first determine  the applicable rules that indicate when texts of public ...

  If you have allowed the use of WhatsApp in your business, there are many compelling reasons why you should have a WhatsApp to email archiving solution in place. While you can definitely benefit greatly from using WhatsApp for business, it is important to make sure that this application is used in the right way to be able to get the most out of it. One of the reasons why you should archive WhatsApp messages in your business using an enterprise instant messaging archiving solution is so that you can stay compliant with archiving regulations. Most regulatory agencies have made it so clear that companies should retain all business related messages that are created by employees no matter the type of platform or mobile device used.   You need to take this very seriously especially if you are in the financial industry where   a flood   of unarchived text messages, chat apps as well as social media have been reported in the recent days. As a matter of fact,   FIN...

                                                                                  Recording mobile messages is something that you should consider doing if more and more business in your company is being done via text messages.   Just like social media, SMS can result in rapid fire two-way communication that can lead to data loss. You need to ask yourself what can happen, for example, if a customer conversation with a client is deleted from a mobile device that belongs to an employee. If you not have a copy of that conversation stored somewhere, it may be lost forever. While it is definitely beneficial to leverage text messaging to communicate with customers in your company, you also need to realize that it is just as important to record mobile text messages as they form...