Archiving Text Messages

  Investing in a compliant WhatsApp archiving solution is a must if you have allowed use of WhatsApp for business related communications in your company.  With over 2 billion users worldwide, it is without doubt that WhatsApp is one of the most important mobile channels that businesses should not fail to take advantage of to reach their customers. However, due to compliance and data security risks that are associated with using this tool, there are companies that choose to ban its use in the workplace – and in doing so they waste a significant opportunity to engage partners and customers on one of the platforms that they commonly use. One of ways that investing in a WhatsApp archiving solution will help you is that it will help enhance your customer engagement. If your customers cannot engage with you on WhatsApp and other mobile channels, then your business reputation as well as long term growth will be at risk. Providing customer support on WhatsApp in increasingly becoming...

MiFID voice recording is something that some business people do not take seriously even after strict measures have been put in place to make sure that they do, especially those in the financial service sector. The recordkeeping requirements of the Markets in Financial Instruments Directive (MiFID II) requires financial firms, trading venues as well as their associates to record mobile text messages and electronic communications relating to transactions concluded when dealing with own account as well as the provision of client order services that relate to the transmission, reception and execution of client order for a period of five years. There are various reasons why you should ensure MiFID voice recording compliance in your business. First of all, the recorded voice calls can help with dispute resolution. If you have been doing business for a long time, you know that disputes can be very expensive and time consuming. If you would like to run your business smoothly, you wo...