Archiving Text Messages

  If you have allowed the use of WhatsApp in your business, there are many compelling reasons why you should have a WhatsApp to email archiving solution in place. While you can definitely benefit greatly from using WhatsApp for business, it is important to make sure that this application is used in the right way to be able to get the most out of it. One of the reasons why you should archive WhatsApp messages in your business using an enterprise instant messaging archiving solution is so that you can stay compliant with archiving regulations. Most regulatory agencies have made it so clear that companies should retain all business related messages that are created by employees no matter the type of platform or mobile device used.   You need to take this very seriously especially if you are in the financial industry where   a flood   of unarchived text messages, chat apps as well as social media have been reported in the recent days. As a matter of fact,   FIN...

WhatsApp is one of the most popular as well as widely used messaging services today. Not only is its pervasiveness evident within social networks, but also in workplaces. A lot of businesses have embraced WhatsApp as their primary communication tool because of the useful features that it has such as live location sharing, group messaging and verified accounts for businesses. If you own or run a company that has allowed Bring Your Own Device (BYOD), Choose Your Own Device (CYOD) or Company Owner/Personally Enabled policies, you must be prepared for the fact that WhatsApp may need to be installed on these devices. This scenario can be a compliance nightmare for companies in the age of General Data Protection Regulation. This regulation implements a myriad of data privacy rules that affect the use of messaging tools such as WhatsApp in the work place.  To be on the safe side, you need to know what to do in order to ensure WhatsApp GDPR compliance for customer services....