Archiving Text Messages

  If you own a financial service organization,   not only are you under pressure from   regulatory authorities to put place effective systems and policies for mitigating cybersecurity risks as well as potential breaches,   but you are also supposed to archive text messages and record business related voice calls, including WhatsApp voice calls.   For instance, if you own a bank, you are supposed to record all customer transactions and voice calls as proof that you comply with the request of customers and that you have not breached any laws. Below are some of the financial industry best practices for WhatsApp call recording that you are supposed to follow.   First of all, you need to have clear archiving policies in place and the enforce them. You will be surprised to know that most of the biggest breaches in history are not as a result of deliberate misuse of customer information. Instead, they are as a result of human error, such as accidentally publish...

  Public records archiving is important for various reasons.   Archiving is a very crucial records management process that you need to be familiar with as a business person or employee. The consequences of failing to understand the archiving processes of your business could pose serious problems later on. It is important to keep in mind that archived data can be made active again, because the implication of not being able to access information again in future is one of the things that dissuade business people from archiving their records. So how exactly can you benefit from public records archiving? First of all, archiving can help prevent data loss.   If information is not archived on secure, central repository, it could be lost forever. Chances of your staff accidentally deleting or misplacing a file may be slim, but it is something that can definitely happen. At times, data recovery experts might be able to retrieve this information, but it can take time, cost a lot...

Recording voice calls can help your business in many different ways. If you have been reluctant to invest in a call recording solution, rest assured that it is something that can benefit you a great deal. The following are some of the benefits of using call recording. First and foremost, when you record voice calls , you can be able to capture the details that you might have missed or forgotten. When talking to your customers over the phone, it is a good idea to actively listen. While takin notes can help you keep track of details, it can prevent you from actively listening. Using a call recording solution, you can give your full attention to the calls you make and take notes later on when you are replaying them. By doing so, your customers will feel like they are truly being heard, which is a big part of providing a great customer service experience. There are cases where it can be difficult to make out what a customer is saying when you are talking to them over the phone....

If you are looking for ways to improve your business operations, one of the things that you should consider doing is recording voice calls. With a call recording feature, you can easily determine the strengths and weaknesses in the customer processes. Even though it looks like a simple thing, it can offer your small business the same benefits that were usually only relished by the big companies with huge information technology budgets. So how exactly can your business benefit when you record voice calls? One of the important benefits that you will get from this process is customer satisfaction. A call recording feature will enable you to better understand the needs of your customers.   It can be very instrumental when it comes to monitoring the quality of service offered by your employees and also be of great help when a customer files a complaint.   By listening to the recorded calls, you can easily identify where things went wrong. You can inculcate better customer...