Archiving Text Messages

  You need to take WhatsApp recording seriously if you use this app for official communication in your business. Call recordings can have business-wide benefits. Considering the importance of building personal relationships with clients, the biggest return from mobile call recording can come from improved customer service, not just for a single advisor but across the entire company. With WhatsApp archiving , firms can keep client information and relationship data in the hands of the company, so that if, for instance, a financial advisor leaves the organization, all their accumulated customer knowledge does not leave with them. This is a good way to close corporate knowledge gaps and build increasingly personalized financial services as part of corporate offerings. We are in an era where investors are tech-savvy and expect contextual experiences across all communications channels. There are some who will prefer face-to-face interactions while others choose to engage with a trusted ...

  Do you use WhatsApp for official communication in your business? If you do, you should consider implementing WhatsApp recording. For some, the thought of recording customer calls may sound more of a headache than it is worth, or an invasion of privacy. But call recordings have become a standard for both quality control as well as legal protection. One of the benefits that you will get from WhatsApp archiving is added convenience for customer and team interaction. If your business is still growing and you only have a few employees, you may not have the luxury to schedule a formal sit down with every client. In some cases, you may have to talk to them while you are out and about. The good thing is that with a call recording solution, you can take calls from anywhere and then go back later and take detailed notes for follow-up purposes. You can also find this feature to be very handy for remote working teams. For example, if you are leading team meeting calls, having recordings tha...

  Implementing WhatsApp archiving is a good idea if you have decided to use WhatsApp for communication purposes in your business. As a company owner, you need to realize that every call that comes into your business is important. In this environment, it is very vital to monitor how effectively your employees deal with your callers. This is not just important for customer satisfaction, but for some industries this will be mandated for all purposes.  One of the areas that WhatsApp recording can help in is dispute resolution. Recordings are very crucial where a telephone conversation takes the place of a completed and agreed transaction. However, calls that relate to claims also give rise to disputes. The Insurance Ombudsman Bureau has already stressed the importance of companies recording critical telephone transactions. With WhatsApp call recording, you can monitor communications, investigate events, and securely share the results with internal and external parties quickly and...

  Having a good WhatsApp archiving solution in your business is very crucial if you use this app for communication purposes in your company. Archiving refers to the process by which inactive information, in any format, is securely stored for long periods of time. Such information may or may not be used again in the future, but whatever the case it should be stored until the end of its retention schedule. There are various benefits of WhatsApp recording . One of them is that it prevents data loss. Information that has not been archived on a central, secure repository is at a great risk of getting lost forever. Even though the chances of an employee accidentally deleting or misplacing a file is slim, it is something that does happen. There are cases where data recovery experts can be able to retrieve this information, but this is likely to take some time, cost a lot and is rarely 100% accurate. With archived data, employees can retrieve back up information independently without havin...

  Implementing WhatsApp recording is very important in this day and age where millennials and generation Y dominate the workplace. While it is true that can help your business in a great way, when you resort to use it in your business, you not only need to capture and retain text messages, but you also need to archive WhatsApp messages in a compliant manner. When you implement a good WhatsApp archiving solution in your business, one of the things that it would do is help boost your employee productivity and morale. So many employees these days are choosing mobile messaging apps to communicate. As a matter of fact, employees’ preference to communicate business-related messages on mobile messaging apps is said to have increased from 29% in 2016 to 32% in 2018. Choosing to ban the use of mobile messaging apps that your employees use, will put your overall employee productivity and morale will be at risk. According to a study, enterprises need to cultivate an environment that support...