Things To Do In Order To Ensure WhatsApp GDPR Compliance


WhatsApp is one of the most popular as well as widely used messaging services today. Not only is its pervasiveness evident within social networks, but also in workplaces. A lot of businesses have embraced WhatsApp as their primary communication tool because of the useful features that it has such as live location sharing, group messaging and verified accounts for businesses.

If you own or run a company that has allowed Bring Your Own Device (BYOD), Choose Your Own Device (CYOD) or Company Owner/Personally Enabled policies, you must be prepared for the fact that WhatsApp may need to be installed on these devices. This scenario can be a compliance nightmare for companies in the age of General Data Protection Regulation. This regulation implements a myriad of data privacy rules that affect the use of messaging tools such as WhatsApp in the work place.

 To be on the safe side, you need to know what to do in order to ensure WhatsApp GDPR compliance for customer services.  If a prospective customer reaches you through email, SMS, voice call or a contact form on your website, you are not supposed to reach them through WhatsApp unless you are provided with an explicit opt-in. According to Article 6.1 and 7.2 of GDPR, organizations should have lawful basis for processing any personal data, and the data subjects have the right to demonstrate their consent for processing of their personal data.

Another thing you need to know in order to ensure WhatsApp GDPR compliance is how to properly add customers to group chats. If you want customers to be part of a group chat, you cannot just add them to that group.  The best way to go about it is send them an invitation link and let them decide whether or not to join the group by themselves.

For more tips on what to do in order to ensure WhatsApp GDPR compliance, visit our website at https://www.telemessage.com/

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