The Benefits Of Financial Regulation Text Message Archiving



With more and more business being done via text messages, the need for capturing and archiving these communications is becoming increasingly clear, especially for people in the finance sector. Just like social media, short text messages can result into rapid-fire two-way communication that can is particularly susceptible to data loss. While it is important to leverage text message to communicate with customers, you also need to realize that it is just as important to capture these messages because they form part of the customer record.

There are various reasons why financial regulation text message archiving is very important. They first one is that it helps in meeting compliance requirements.  Most organizations need to comply with GDPR, SEC, FINRA as well as MiFID II regulations. On the other hand, governments need to comply with the Freedom of Information Act or various Public Records Laws. Provided that you are sending out text messages in your company and you are subject to any records retention regulations, you need to make sure that those messages are captured and archived.

Financial regulation text message archiving can also be very helpful when it comes to training and HR intervention. Whether communication is taking place via email, over the phone, on social media or via mobile text messages, you need to know the exact conversions that your employees are having with both customers and co-workers.  You can tell if employees are making unrealistic promises to customers or harassing colleagues.  A text message archive will provide a central point where both new and old messages can be investigated and where authenticity cannot be questioned. With these records, your company is ready for any necessary disciplinary measures. Even if everything seems to be going on well, records can still prove useful when it comes to training employees on how to communicate more effectively.

For more information on the benefits of financial regulation text message archiving, visit our website at https://www.telemessage.com/

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