Best Practices To Implement In Order To Ensure Effective Mobile Text Message Recording

 

If  you have a business where you heavily rely on text messaging to communicate,  it is imperative that you record mobile text messages. Failure to capture and record messages in your business for FOIA request can lead to negative media backlash  as well as loss of public trust. For this reason, it is important that you have an efficient  process for  capturing and archiving  mobile text messages as well as voice calls.

There various best practices that you should implement in order to ensure effective  mobile SMS archiving process in your company. First of all,  you need to know when mobile communications are considered public records.  The government sector is regulated by sets federal, state as well as local public records archiving requirements. So before you go ahead to create mobile communication policies  for your organization,  you need to first determine  the applicable rules that indicate when texts of public officials and employees are subject to open record laws.

 Another thing you need to do when you decide to record mobile text messages in your company is set retention timelines.  After determining the applicable public records  archiving guidelines to your business,  you need to set retention lengths  for the archived text messages. The retention timelines will help you determine  how long an SMS message  should remain  in the archiving system before it  can  be lawfully destroyed.  If you not adhere to these retention timelines, your organization may be exposed to significant disciplinary measures  as well as potential lawsuits.

Federal agencies are supposed to retain  public records  for as long  as they are needed so that agencies can locate and deliver them promptly,  knowing that the records are trustworthy  and complete.

For more information on the best practices to implement in order to ensure effective mobile text message recording, visit our website at https://www.telemessage.com/

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