The Benefits Of Recording Mobile Text Messages In Your Company

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Recording mobile messages is something that you should consider doing if more and more business in your company is being done via text messages.  Just like social media, SMS can result in rapid fire two-way communication that can lead to data loss. You need to ask yourself what can happen, for example, if a customer conversation with a client is deleted from a mobile device that belongs to an employee. If you not have a copy of that conversation stored somewhere, it may be lost forever.

While it is definitely beneficial to leverage text messaging to communicate with customers in your company, you also need to realize that it is just as important to record mobile text messages as they form part of the customer record. By keeping a record of all text messages in your company, you will ensure that compliance requirements set by FINRA, SEC, MiFID II and other regulatory requirements are met. If you run a government entity, recording mobile messages will ensure that you comply with the freedom of information act and various public records laws.

Recording mobile text messages in your company can also help with litigation preparedness. SMS messages, just like recorded phone calls and emails, can be entered into evidence and used in legal proceedings. So it is important for you to have access to these records especially when you have to defend yourself against false claims from clients or customers. When messages are archived in a way that their authenticity is guaranteed and provable via a full audit trail, they can be easily searched, identified and added to specific case reports. While it is your wish to never get involved in cases with your customers, you need to be prepared in advance just in case it happens.

For more information on the benefits of record mobile text messages in your company, visit our website at https://www.telemessage.com/

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