The Laws That Mandate WhatsApp Call Monitoring

 

WhatsApp call monitoring

If WhatsApp is an important communication medium in your business, you should consider implementing WhatsApp call monitoring. The need to capture and record WhatsApp calls has become a key concern of many industries as more and more employees use this encrypted app to make phone calls with their colleagues and customers. These conversations are likely to include information that is deemed relevant to the organization, and so it should be archived for compliance reasons, among other reasons.

There are various laws that mandate WhatsApp call recording. One of them is the Securities and Exchange Commission (SEC) law. The United States SEC implements various laws that require companies under its jurisdiction to archive records that are made by their employees during their business. According to the SEC Rule 17a-3 and 17a-4, financial services companies need to retain records of their sales scripts, marketing materials, audio or visual records, and any electronic or social media records.

In the year 2018, SEC released a risk alert that notifies United States financial advisers and their personnel that they are tightening their monitoring efforts to those who use text messaging, instant messaging apps like WhatsApp, as well as personal emails to communicate with their clients. This risk alert came after the OCIE conducted a limited-scope examination that was aimed at obtaining an understanding of the various forms of electronic messaging that are being used by advisers, the risk of such use, as well as the challenges in complying with certain recordkeeping provisions of the Advisers Act Rule 204-2.

Another law that mandates WhatsApp call monitoring is the Gramm-Leach Bliley Act. This law imposes rules that mandate banks as well as financial service firms to protect information about their customers, including those that are referenced during WhatsApp calls. The firms are then required to optimize and secure their WhatsApp archiving storage to make sure that customer information that is relayed through WhatsApp calls are protected against illegal access and breaches.

For more information on the laws that mandate WhatsApp call monitoring, visit our website at https://www.telemessage.com/

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