Best Practices For WhatsApp Call Recording Compliance

 

WhatsApp call monitoring

So you have decided to implement WhatsApp call recording in your business. Apart from the pressure that you may have from regulatory authorities to put in place effective policies and systems to mitigate cybersecurity risks and potential breaches, there are other core compliance obligations to meet if you have a financial service firm: to archive text messages and record voice calls that are business-related.

Even though enterprise text messaging is currently considered to be the fastest growing trend in enterprise mobile communications, a substantial number of employees still use voice calls to communicate with their colleagues and customers. As such, financial service firms that have allowed their employees to use their smartphones to make business-related phone calls need to have clear policies and systems in place to ensure they remain compliant with various voice call recording regulations and capture voice calls.

For instance, banks in the United States of America need to record all their customer transactions, like the orders they take from their clients over the phone when purchasing or selling a stock. Financial institutions need to record these voice calls as proof that they comply with the request of the customers and that they have not breached any laws.

There are various best practices for enterprise voice call recording compliance you need to know when you decide to implement WhatsApp call monitoring in your business. One of them is notifying the caller. No matter the type of device used - personal or company-owned – it is very important for your employees to notify the caller that their call will be recorded for compliance reasons. When the caller continues the call, it means that they have agreed to the recording.

For more information on the best practices for WhatsApp call recording compliance, visit our website at https://www.telemessage.com/

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