Benefits of Implementing WhatsApp Archiving

 

WhatsApp recording

Implementing WhatsApp archiving is a good idea if you have decided to use WhatsApp for communication purposes in your business. As a company owner, you need to realize that every call that comes into your business is important. In this environment, it is very vital to monitor how effectively your employees deal with your callers. This is not just important for customer satisfaction, but for some industries this will be mandated for all purposes. 

One of the areas that WhatsApp recording can help in is dispute resolution. Recordings are very crucial where a telephone conversation takes the place of a completed and agreed transaction. However, calls that relate to claims also give rise to disputes. The Insurance Ombudsman Bureau has already stressed the importance of companies recording critical telephone transactions.

With WhatsApp call recording, you can monitor communications, investigate events, and securely share the results with internal and external parties quickly and very easily. When you document your customer conversations, it will make it possible for you to search across voice, filtering by dates, device, user or media type to draw important information when required.

Another benefit of WhatsApp archiving is that it can demonstrate compliance. The main types of failure and wrongdoing that led to fines worth a total of $150bn for 10 US and European banks between 2009 and 2015 have been traced by Corlytics, which is an analytics firm. These compliance problems range from rigging foreign exchange rates and money laundering to product mis-selling.

With a call recording solution, you can demonstrate compliance (and therefore reduce allegations risks). This is because it provides a clear audit trail of the actions that lead up to a transaction, saves money and legal headaches, and rapidly resolve disputes and allow to investigate fraud.

For more information on the benefits of implementing WhatsApp archiving, visit our website at https://www.telemessage.com/

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