Communication Compliance Post-Covid

 

If you are business owner, it is important to know how to ensure communication compliance in a post-covid world. This pandemic brought about many changes in the lives of people all around the world. Even though it brought a crisis to businesses in the initial days, the amount of flexibility that was needed to continue the business shattered long-standing conventional practices. Financial institutions and banks also faced the need to shift to the work-from-home culture. People were forced to work from home, attend online meetings, and they still managed to be productive.

The greatest challenge during this trying time was communication. Video conferencing tools that the companies used to host internal meetings were adopted for all meetings, as physical meetings were no longer possible.

When employees started working from home, the need for new communication methods started to emerge. Before this, the use of mobile instant messaging applications such as WhatsApp, Signal and WeChat was not permitted in financial institutions. However, because of the evolving circumstances, customers require a communication channel where they can get a trustworthy feel from the brokers and traders, remotely. The swift and easy approach of mobile messaging applications makes them the preferred choice of communication among customers and traders.

Regulatory compliance teams usually have to deal with multi-jurisdictional complexity, but there has been now a shift among the mobile compliance teams for a platform-centered approach. With such an approach, compliance teams can address their global regulatory requirements. With the evolution from a rapid response and react model to an always-on continuous compliance model, development of comprehensive data strategies has become very important. This new focus has also drawn the attention of CTOs and CIOs, something that has led to greater attention to compliance at the “C” level.

For more information on communication compliance post-covid, visit our website at https://www.telemessage.com/

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