Important Things To Know About WhatsApp Archiving



If you own a company where most of the employees are millennials or generation Y individuals, it is very possible that communication between the employees themselves and the customers heavily relies on consumer messaging apps such as Facebook, WhatsApp, Instagram and Twitter. WhatsApp happens to the most preferred consumer messaging app in the enterprise communication landscape. With over 1.5 billion users active users across the globe, there is no doubt that this social media platform is one of the most important communication channels. You can take advantage of it in your business to reach your customers or prospective clients.

One of the things you need to take with a lot of seriousness if you decide to use WhatsApp in your business is WhatsApp archiving. You need to make sure that your company is compliant with WhatsApp archiving regulations if you do not want to end up on the wrong side of the law. Most regulatory agencies have made it clear that organizations should retain all business-related messages that are created by employees regardless of the messaging platform and type of mobile device that is used.

WhatsApp archiving is especially for important for organizations that offer financial services where the flood of unarchived text messages, social media and chat apps has recently made headlines. As a matter of fact, FINRA’s Regulatory Notice 17-18 requires every firm that intends to communicate, or permits its associated persons to communicate, with regards to its business through a chat service or text messaging app to ensure that it can retain records of those communications.

Even if you decide to ban WhatsApp, text messaging and social media apps from being used for work in your company, you still face the risk of non-compliance. If FINRA auditors visit your company, they will check the mobile phones of your Y-generation and millennial employees to make sure that no-texting policy is being breached provided that you have one in place.

For more information on WhatsApp archiving, visit your website at https://www.telemessage.com/

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