The Benefits of MiFID Phone Recording

 

MiFID phone recording can do a lot for your business, more than just ensuring regulatory compliance. No matter whether you have a small business or a large corporation, you can definitely benefit from a call recording solution.

One of the things that call recording will do is help you coach your team more effectively. By recording calls, you will be able to hear how your team members speak to customers. This is a great opportunity for you to help your team members improve their communication skills and also give them tips on how to sell more effectively or how to offer better customer service and support.

Anyone in your organization can benefit from the kind of granular coaching and feedback that you can provide as a result of monitoring call recordings. Whether they are receptionists or top sales people, they can benefit from the call recording technology.

With MiFID call recording, you will also be able to know your customers better. Your marketing team can use the call recordings to better understand your company’s customer, or “buyer,” personas. For starters, a buyer persona is the stereotypical representation of your typical and/or target customers, such as “Mid-20s Urban Professional.”

By taking time to listen to customer calls, the marketing team will be able to learn how well the buyer personas that they have developed measure up to your actual customers. Having a realistic understanding of buyer personas can make your marketing efforts much more efficient as well as impactful.

Cal recording can also help enhance your products or service. You can share call recordings with specific team members in product management or R&D and help them better understand how customers are using your product, what they like about it, as well as what could be better.

For more information on the benefits of MiFID phone recording, visit our website at https://www.telemessage.com/