Things To Know About Verizon SMS Archiving

 

Investing in a good Verizon SMS archiving solution is very necessary if you have allowed your employees to communicate via text messages. Texting remains a preferred method of communication for a lot of organizations and users - enjoying incredibly high open and response rates. However, the impermanent nature of these messages creates some challenges when it comes to recordkeeping.

Have you ever wondered what happens once an employee has deleted a conversation from his or her phone? Does any internal record still remain?

In many cases, proper Verizon text archiving is a legal requirement. Government agencies and departments, as well as regulated industries such as financial services (FINRA, MiFID II), are supposed to keep compliant archives of all text messages.

However, it is not just about meeting compliance requirements. It is also about knowing exactly what conversations employees are having with clients and colleagues, protecting oneself from false claims, facilitating information audits and eDiscovery responses, and improving litigation preparedness.

One of the methods that you can use to archive text messages in your business is the carrier archiver. This one captures and archives mobile text messages at the network level. It doesn’t require the installation of a specific app, it works with both the latest smartphones and legacy devices, and it can capture messages from multiple carriers and store them centrally. A carrier archiver also captures messages to and from a number at the network level and sends a copy to the archive server.

You can also use a BYOD Archiver for Verizon SMS archiving. With this, you can capture and archive mobile text messages from a dedicated business number on an employee’s BYOD phone. It uses an app associated with the business number that archives all SMS/text content. The messages can be tracked when they are sent, delivered, read, and answered.

For more information on Verizon SMS archiving, visit our website at https://www.telemessage.com/

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