Things to Know About WhatsApp and Telegram Compliance

 

Over the past few years, the use of WhatsApp and Telegram has steadily grown within financial services. Regardless of the country that you operate in, there is a regulation that says you need to authorize the use of these programs and capture conversations, all in an effort to ensure WhatsApp compliance and Telegram Compliance.  How you do it is a bit complicated question to answer.

WeChat Compliance has been around since the year 2011, and Telegram has been around for quite a number of years. So, why is it that they are only becoming a problem now for compliance? The simple answer is their popularity. Just as the once big players in the messaging world replaced the popular ICQ in the nineties and the noughties, right now the preferred chat apps are changing again.

They are helped no doubt by the retirement of Google Talk, the demise of MSN Messenger, the lack of a desktop client in Yahoo! Messenger, and the unwillingness of AOL to provide support to regulated industries. Even though this is hardly unexpected because managing desktop applications is expensive for a developer, especially as instant messaging moves more to mobile devices, and these applications were all technically aimed at consumers.

As opposed to their previous counterparts, both WeChat and Telegram make it possible for users to send messages that are encrypted end to end. From a compliance and eDiscovery standpoint ,this makes them quite difficult to intercept and capture. Until now, companies have been limited to just a few choices in their ability to achieve compliance. This includes forcing users off their mobile clients and onto the desktop web-browser interface where it can be recorded, installing resource-hungry screen-grabber type technology on mobile devices to record screen updates, and relying on the user to back-up their mobile device regularly and provide the backup to their employer.

For more information on WhatsApp and Telegram Compliance

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