Things To Know About MiFID Phone Recording

 

If you are a business owner, you understand that the current coronavirus pandemic has brought about a lot of challenges, especially to people in the finance sector, mostly regarding compliance to MiFID phone recording requirements. Both credit institutions and investment firms need to record all telephone conversations that are connected with the investment services and activities’ performance, except the operations of Multilateral Trading Facilities or MTF and Organised Trading Facilities or OTF.

The Covid-19 pandemic together with the resulting work from home setups has made it really challenging to comply with MiFID II’s regulatory requirements. If you are a business owner, you must take reasonable steps to record voice calls and prevent your employees from making, sending, receiving phone calls on a privately-owned device that your company cannot record.

Keeping in mind the circumstances that the Covid-19 pandemic has brought about, ESMA, or the European Securities and Markets Authority, recognizes that recording relevant telephone conversations may not be practicable for firms. Capturing phone calls may not be attainable, but the ESMA still expects business owners to take alternative steps to record calls.

Financial service firms first faced challenges with setting up a new working environment for their employees. Among the problems that they experienced with remote working are the slow trading speeds as well as balancing the firms’ regulatory obligations with the traders’ right to privacy. Monitoring market abuse became a lot more challenging because the traders are now free from the physical supervision as well as monitoring on a trading floor.

The families of the traders can also hear the phone calls or see the screens containing market-sensitive information. While confidentiality is always crucial in financial service firms, traders might not be able to keep their activities secure, mostly when they are using their personal electronic devices. They must address the new issue brought by the pandemic to make sure that they can monitor employee communications and comply with MiFID call recording requirements.

For more information on MiFID phone recording, visit our website at https://www.telemessage.com/

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