Communication Compliance in Businesses During and After the Pandemic

 

Since the coronavirus pandemic hit the world, there have been a lot of changes in how people conduct business. The amount of flexibility that was needed to continue the business shattered long-standing conventional practices. Banks and financial firms also faced the need to shift to the work-from-home culture. A lot of people started working from home, attended online meetings, and still managed to be productive.

One of the greatest challenges during the coronavirus pandemic has been communication. Video conferencing tools that companies used to host internal meetings started being used for all meetings, because physical meetings were no longer possible. When the work-from-home culture because popular, the need for new communication methods started to emerge.

Previously, most companies, especially financial firms, were against the use of mobile instant messaging applications such as WhatsApp, WeChat, Signal, and Telegram. However, due to the evolving circumstances, customers need a communication channel where they can get a trustworthy feel from the brokers and traders, remotely. The swift and easy approach of mobile messaging applications has made them the preferred choice of communication among customers and traders.

The practices and policies that existed until the outbreak of the coronavirus pandemic had to be revised rapidly. Even though employees started working from a remote location, the need for a transparent communication channel between the client and the employees only increased. The communication surpasses geographic and cultural considerations because customers worried about the security and clarity of their communication.

Moreover, communication channels are often not linear. While a client can start a conversation with a chat, the need for clarity in certain matters may further take the conversation to voice and video calls. When considering the diversity of communication channels, inclusion of a mobile instant messaging solution is the right choice.

After you have identified your need, you can select the tool can be selected based on the geographic and cultural preference of the client. WeChat is most commonly used in Asia, whereas WhatsApp is more prevalent in other parts of the world. The focus then should be towards functions such as WhatsApp recording, WhatsApp archiving, WeChat recording, and WeChat archiving, in order to ensure communication compliance.

For more information on communication compliance in businesses during and after the pandemic, visit our website at https://www.telemessage.com/