Things Do To In Order To Ensure Compliant WhatsApp Call Recording

 

If you own a financial service organization,  not only are you under pressure from  regulatory authorities to put place effective systems and policies for mitigating cybersecurity risks as well as potential breaches,  but you are also supposed to archive text messages and record business related voice calls, including WhatsApp voice calls.  For instance, if you own a bank, you are supposed to record all customer transactions and voice calls as proof that you comply with the request of customers and that you have not breached any laws. Below are some of the financial industry best practices for WhatsApp call recording that you are supposed to follow.

 First of all, you need to have clear archiving policies in place and the enforce them. You will be surprised to know that most of the biggest breaches in history are not as a result of deliberate misuse of customer information. Instead, they are as a result of human error, such as accidentally publishing a private call recording or unauthorized access to a database.

When you have clear and specific policies that detail how your employees should capture and retain voice calls, you can minimize the risk of non-compliance as well as possible lawsuits and penalties.  These policies need to be enforced rigorously by the chief compliance officer to make sure that compliance as well as data protection standards are met.

Another thing you need to do in order to ensure compliant WhatsApp call recording is to always notify the caller. Whether you are using a personal or company-owned device, it is important that you notify your employees that their call will be recorded for compliance reasons. If the customer continues to call, it shows that they agree to the recording.

For more information on what to do in order to ensure compliant WhatsApp call recording, visit our website at https://www.telemessage.com/


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