The Benefits Of Financial Regulation Text Message Archiving


When it comes to the business world, email is still a very popular communication tool. However, many companies are adopting another form of communication that is considered to be easier and more natural compared to email: text messaging. Studies show that consumers are far more receptive to mobile text messages than emails these days.  Over 82 percent of people open a message from a business within five minutes or less.

If you decide to leverage text messaging to communicate with your customers, you need to make sure that financial regulation text message archiving regulations are followed. As the text messages form part of the customer record, it is important to capture them. 

One of the reasons why archiving text messages is very important is that it ensures regulatory compliance. Compliance requirements are without doubt one of the main reasons why companies need to capture and archive mobile text messages. A lot of companies need to comply with SEC, FINRA, MiFID II and GDPR regulations.  If you run a government entity, you need to comply with the Freedom of Information Act or various public record laws.

The above-mentioned regulations apply to just about any form of modern digital communication, including social media channels, email, text messages as well as corporate chat platforms. While sending a short text message or having a quick conversation with a customer does not feel like it carries the same weight and obligation as an email or official letter, it does.

Financial regulation text message archiving can also help in handling court cases.  Just like emails and recorded phone calls, text messages can be entered into evidence and used in legal proceedings.  So you need to make sure that you have access to these records in your company, especially when it comes to de defending against false claims and facilitating eDiscovery.

For more information on the benefits of financial regulation text message archiving, visit our website at https://www.telemessage.com

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