A Look At The Financial Industry Best-Practices WhatsApp Call Recording


When you decide to make of WhatsApp in your business, you must have clear policies and systems in place to make sure that you remain compliant with various voice call recording regulations.  If for instance you have a financial institution, you need to make sure that all of your customer transactions are recorded, such as the orders you take from the clients over the phone when buying or selling a stock. You must record these voice calls as proof that you comply with the request of customers, and that no laws are being breached.

There are several financial industry best-practices for WhatsApp call recording that you need to follow when you decide to use this app in your business. First of all, you need to make sure that you have clear archiving policies and enforce them.  Most of the biggest breaches in history are not due to deliberate misuse of customer information. Instead, they are because of human error such as publishing private call recording accidentally or gaining unauthorized access on the database.

When you have clear, specific policies that detail how your employees are supposed to capture and retain voice calls, you can minimize the risk of non-compliance as well as possible penalties and lawsuits. You need to make sure that these policies are enforced rigorously by the chief compliance officer to ensure compliance as well as data protection standards are met.

Another financial industry best practice for WhatsApp call recording that you need to follow is to always notify the caller. Regardless of the devices used, it is imperative that you notify the caller that you are about to record their call for compliance reasons. If they do not end the call, it is shows that they agree to the recording.

For more information on the financial industry best-practices for WhatsApp call recording, visit our website at https://www.telemessage.com/

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