Archiving Text Messages

WhatsApp is one of the most popular as well as widely used messaging services today. Not only is its pervasiveness evident within social networks, but also in workplaces. A lot of businesses have embraced WhatsApp as their primary communication tool because of the useful features that it has such as live location sharing, group messaging and verified accounts for businesses. If you own or run a company that has allowed Bring Your Own Device (BYOD), Choose Your Own Device (CYOD) or Company Owner/Personally Enabled policies, you must be prepared for the fact that WhatsApp may need to be installed on these devices. This scenario can be a compliance nightmare for companies in the age of General Data Protection Regulation. This regulation implements a myriad of data privacy rules that affect the use of messaging tools such as WhatsApp in the work place.  To be on the safe side, you need to know what to do in order to ensure WhatsApp GDPR compliance for customer services.  If a

Using call monitoring software in your business can benefit you a great deal. This software is part of a larger software that is often referred to as call management software or cloud center software. It is a phone system that is implemented and used through the internet and usually includes the capabilities of listening to calls. There are various advantages of using call monitoring software in your organization. The first one is the ability to pinpoint deficits and proficiencies in agent performance. When you are armed with qualitative data from customer service interactions, you can gain a more comprehensive understanding of your employee’s performance proficiencies and deficits. For instance, if you know that an employee struggles when interacting with customers who ask for refunds, you will gain an understanding of where they are wrong when you analyze call recordings from their interactions with customers. Another thing that call monitoring can do is enrich feedback

Having a text message archiver in place on your premises is very important whether you own a small venture or big enterprise. Apart from being critical to the reputation and security of your company, recording mobile text messages is also very important when it comes to keeping text-based evidence that can be used to prove certain cases in court. So how exactly can you benefit from having a text message archiver? First of all, when you record mobile text messages, you will ensure regulatory compliance. Almost all industries have some sort of regulatory compliance concerning the need for companies to retain and produce content. Industries that must meet these obligations include financial services, healthcare, insurance, utilities, energy, life sciences and government. Even organizations that do not fall in these categories have an obligation to manage and retain certain data types, including financial documents, employee records, certain types of email correspondence and commu

Chances are you have allowed use of WhatsApp in your business if a majority of your employees are millennials and Y-generation individuals.  With over 1.5 billion users across the globe, there is no doubt that WhatsApp is one of the most important mobile channels that you need to take advantage of to reach customers. If you allow the use of WhatsApp in your business, WhatsApp archiving is something that you should definitely do.  One of the important reasons for having a WhatsApp archive is that it will help you stay compliant with archiving regulations. Most regulatory agencies require companies to retain all business-related messages that are created by employees, regardless of the type of mobile device or messaging platform they use. Another area that WhatsApp archiving could help in your business is boosting employee productivity and morale. Since a lot of employees are choosing mobile messaging apps to communicate these days, you will be making a huge mistake to bloc

Whether or not to have a WhatsApp to email archive is a question that you may be asking yourself. If have allowed the use of WhatsApp in your business, this is something that you should definitely do. The following are some of the reasons why it is important to have this type of archive in your business. First of all, by having a WhatsApp to email archive, you will stay compliant with archiving regulations. Most regulatory agencies have made it clear that organizations must retain all business-related messages that are created by employees, regardless of the type of mobile device or the messaging platform that they use.  You will find this to be very important especially if you run a financial organization where the flood of unarchived text messages, social media and chat apps has recently made headlines. According to FINRA’s Regulatory Notice 17-18, every organization that intends to communicate, or allows associated persons to communicate, with regard to its business th