Reasons To Archive Text Messages In Your Organization



If you are a business owner, you are probably leveraging text messages to communicate with your customers.  However, as you do that, you also need to realize that it is important for you to archive text messages, as they form part of the customer record.

There are quite a number of reasons why it is important to capture and archive text message communications in your company. One of them is compliance. Most companies or organizations need to comply with SEC, FINRA, MiFID II as well as GDPR regulations.  Meanwhile, government entities need to comply with the Freedom of Information Act and various Public Record Laws.

The above-mentioned compliance regulations apply to just about any form of digital communication, be it social media channels, email, text messages and corporate chat platforms. Even though chatting with a client or sending them a short text message in some cases does not feel as if it carries the same weight and obligation as an official letter, it does. If you send out text messages in your company to customers, suppliers or partners, you are subject to any records retention regulations that require messages to be recorded and archived.

Another reason why you should archive text messages is that it can help with litigation. Even if you are not required to comply with any specific rules or regulations in your company, you still need to capture and archive text messages for litigation preparedness. Recorded phone calls, emails and text messages can be entered into evidence and used in court, so it is imperative that you have access to these records. You can find them to be of great help when it comes to defending against false claims as well as facilitating eDiscovery.  You should archive the text messages in such a manner that their authenticity is guaranteed and provable via a full audit trail.

For more reasons why you should archive text messages in your organization, visit our website at https://www.telemessage.com/

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