Best Practices To Observe During Whatsapp Call Recording



If you are like most people, you may have allowed the use of WhatsApp in your business especially if a large portion your employees are millennials. This social media platform has over a billion and a half users across the world. Even though not all of them will be your customers, if your business chooses to activate the option, you could see a positive improvement in your business operations and productivity.

When you decide to use WhatsApp in your business, whatsapp call recording is something that you may need to do in order to mitigate cybersecurity risks and potential breaches.  As you do that, you need to make sure that you are following the best practices for call recording. It is imperative that you notify the caller that their call will be recorded for compliance reasons. The simplest way to do this is to play a pre-recorded prompt which broadcasts the terms and conditions about the call recording, or you can also directly notify the caller that that you are about to record their call.

Another best practice you need to follow during whatsapp call recording is to make sure that you establish clear standards for data access. It is very important to make sure that only authorized people can access the archive database, for instance those people who store information related to customer’s financial information, order records as swell as employees correspondences across different channels. Regulators usually emphasize the protection and privacy of data, including details as seemingly minor as client phone number or address.

Last but not least, you will need to put clear archiving policies in place and make sure that they are enforced during whatsapp call recording. You will minimize the risks of non-compliance as well as possible penalties and lawsuits if you have clear, specific policies that detail how your staff members should capture and retain whatsapp calls. You need to enforce these policies rigorously to make sure that compliance and data protection standards are met.

For more information on the best practices to observe during whatsapp call recording, visit our website at https://www.telemessage.com/

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