Things To Know About MiFID Mobile Phone Recording
If you own a
company that provides or advises on financial instrument and services in the
European Union, MiFID mobile phone recording compliance is something that you
need to take very seriously. The MIFID extension requires anyone that provides
financial advice that may result to a trade to make sure that their calls are
recorded. For the first time, call recording regulations cut across the board –
they apply to wealth managers as well as independent financial advisors.
The new MiFID
mobile phone recording legislation also states that organizations must store
recorded conversations for five years in a secure environment. The
organizations are also supposed to implement a system for reviewing and
monitoring all conversations between clients and employees.
It is
estimated that using legacy call recordings adds approximately £1,000 to £1,200
to an average phone bill annually – this is without the upfront costs like
installation of on-premise equipment. If you own a smaller firm, these costs
can be crippling for you. These costs can also be troubling for larger firms
because of the number of employee calls with prospects and clients. Since
customer calls are supposed to be stored and managed securely for five years,
companies are usually faced with a huge data repository that needs a secure as
well as substantial storage system.
You need to
keep in mind that the implications of MiFID
mobile phone recording compliance extend beyond just cost. They also affect
storage, security, retrieval of data as well as implementation. All recorded
conversations are supposed to be stored for five years. If traditional storage
solutions are used, then storing such vast amount of data can be quite
challenging.
Under MiFID
II, authorities are able to request the retrieval of calls upon request. It is
imperative that you implement a smart search service that will make retrieval
of the recorded data spanning up to five years easier. Legacy call recordings
need lengthy hardware installation which can generally be very costly. These
installations also require expert personnel, software licenses as well as
expensive hardware.
For more information on MiFID mobile
phone recording, visit our website at https://www.telemessage.com/
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