Important Things To Know About FOIA Text Archiving



Mobile phones have without doubt transformed the way people conduct business. They have become the preferred channel of communication for many organizations, including those in the regulated sector. The obvious benefit of mobile communication is that 90 percent of the text messages are read within three minutes and 90 percent are answered within a minute.

As one of the major communication channels being used in workplaces nowadays, SMS text messaging is considered as a public record in most states, and therefore it should be captured and retained formally in case they get requested under the public’s right-to-know mandate. Even with all the efforts, many agencies still do not meet their text archiving responsibilities.

According to a report that was published recently, of 70 percent of federal, county, state and city government organizations that allow use of SMS/text for official business communication, 46 percent of them are not archiving the text messages. Failure to meet FOIA text archiving requirements stems from different reasons, including lack of budget for enterprise-grade archiving solutions, belief that archiving text messages is not a requirement of the law, and last but not least, some agencies are still awaiting for FOIA guidance.

The above-mentioned issues are the reasons why most agencies are not able to capture and record text messages effectively. With TeleMessage, public agencies as well as institutions can effectively comply with the FOIA text archiving requirements. TeleMessage Mobile Archiver is a complete enterprise app that effectively addresses compliance, regulatory and eDiscovery regulatory requirements while at the same time reducing risk across the public sector.

What you will love the most about TeleMessage is the fact that it captures and records mobile content, including MMS, SMS, voice calls as well as Whatsapp chats from corporate or BYOD mobile phones. The messages are reliably and securely retained within TeleMessage servers or forwarded to an archiving data storage vendor that you like.

For more information on FOIA text archiving, visit our website at https://www.telemessage.com/

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