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Showing posts from June, 2022

The Benefits of Telegram Archiving

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  Telegram archiving has a wide range of benefits that you probably don’t know. Every call coming into your business is very important. In today’s market, when customers happen to have become supremely good at buying choices and the competition is fierce, how you deal with customers’ calls can be the difference between getting and retaining a caller’s business, or losing them to your competitors. In this environment, the ability to monitor how effectively your employees deal with your callers is very crucial.  This is not only useful for customer satisfaction, but for some industries this will be mandated for all purposes.  The most effective way of doing this is by using call recording. One of the ways that Telegram call recording can help you dispute resolution. Recordings are very important where a telephone conversation takes the place of a completed and agreed transaction. However, calls that relate to claims also give rise to disputes. The Insurance Ombudsman Bureau has already

How to Implement WeChat Recording in Your Business

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  Right now, WeChat is one of the top standalone multi-services applications in the world. The app has recently bypassed 900 million daily active users, including many Chinese traders and bankers. Over 80 percent of all Chinese WeChat users use the app in the workplace, something that has resulted into its mass adoption in China. Due to the widespread use of WeChat in China, foreign firms need to adopt the messaging app for their official business processes. When financial institutions adopt this application, they need to consider compliance with WeChat FINRA as well as WeChat MiFID II data retention requirements. That can be achieved through WeChat recording . Firms must know the right way to record and monitor WeChat messages in order to meet WeChat monitoring MAS regulations. One of the best ways to do that is using WeChat client’s backup & restore feature.  WeChat Client is the WeChat version that is available on Windows and Mac computers. It mirrors the iPhone’s WeChat and al

The Benefits of MiFID Phone Recording

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  MiFID phone recording can do a lot for your business, more than just ensuring regulatory compliance. No matter whether you have a small business or a large corporation, you can definitely benefit from a call recording solution. One of the things that call recording will do is help you coach your team more effectively. By recording calls, you will be able to hear how your team members speak to customers. This is a great opportunity for you to help your team members improve their communication skills and also give them tips on how to sell more effectively or how to offer better customer service and support. Anyone in your organization can benefit from the kind of granular coaching and feedback that you can provide as a result of monitoring call recordings. Whether they are receptionists or top sales people, they can benefit from the call recording technology. With MiFID call recording , you will also be able to know your customers better. Your marketing team can use the call recording

How To Ensure Communication Compliance In The Post-Covid World

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  Knowing how to ensure communication compliance in a post-covid world is a challenge that a lot of businesses are faced with right now. The advent of the Covid-19 pandemic brought about many changes in the lives of people all over the world. While the pandemic brought a crisis to businesses in the initial days, the amount of flexibility that was needed to continue the business shattered long-standing conventional practices. Banks and financial service firms also faced the need to shift to the work-from-home culture. People started working from home, attended online meetings, and still managed to be productive. During this time, communication was the greatest challenge. Video conferencing tools that the companies used to host internal meetings were now being used for all meetings. This is because physical meetings were no longer possible. As the work from home setups started being established by employees, the need for new communication methods started to emerge, and the need for mobi

Things To Do When You Use WeChat and Telegram In Your Business

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  Having a good WeChat and Telegram recording solution in your business is very important if you use these apps for communication purposes, but you need to ensure WeChat compliance and Telegram compliance even as you use these apps. Instant messaging applications are being used in various companies to connect with their clients. In the financial services sector, many bankers and traders find apps such as WeChat and Telegram to be convenient channels of communication since many of their clients favor using them over other means to transact business. WeChat is subject to both censorship and surveillance, meaning that the app has no end-to-end encryption that can protect an individual’s privacy. Multiple applications also allow people to monitor other users’ conversations. The application called mSpy can send reports on a user’s calls, browsing, text messages, WeChat conversations, and more, back to the app’s owner. Using spy software, people can be able to monitor a user’s activities a

The Benefits of Verizon SMS Archiving

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  You need to start taking advantage of Verizon SMS archiving in your business if you are not yet doing so. Even though having a text message archive ensures regulatory compliance, that is not all. The following are some of the ways that you can benefit from text message archiving. You will find Verizon text archiving to be useful when you are caught in a course case. While it is something that every business owner does not want to see happen, unfortunately it is something that happens a lot in the business landscape. It does not matter whether you are involved in a court case of some sort as a plaintiff, as a defendant, or as an interested third-party. You can rely on archived information such as text messages, in case you need to pursue a legal action or defend yourself in one. Under the requirements of Federal Rules of Civil Procedure, companies have the obligation to search and produce electronic content, like files, email, and text messages. This obligation to produce this infor