Archiving Text Messages

  With the increasing popularity of WhatsApp across the industry spectrum, government bodies are being pushed to pass and implement new laws that would cover the archiving of communications – whether text messages or voice calls – in this channel. The need for WhatsApp call monitoring organic is becoming a very key concern of many industries as more and more employees are using the encrypted app to make phone calls with their colleagues and customers. Since these conversations are likely to include information which is deemed relevant to the organization, they need to be archived for compliance reasons, among other reasons. WhatsApp is used in a lot of regulated industries. Recent regulation changes need companies to archive mobile and WhatsApp communication as mandated by MiFID, FINRA, SEC, FOIA, and Public Record regulations. The following are some of the significant U.S. laws that mandate the recording of WhatsApp calls, among other electronic content. One of these laws is the secur

  Text message monitoring is something that you should think about if you are not yet taking advantage of it in your business. While it looks like a small thing, it can have a lot of benefits if it is implemented right. If text messages are a major component of your business and you are not using text message monitoring, you are missing out on an easy opportunity to maximize your business practices. In today’s hypercompetitive business market, doing so is inexcusable. The following are some of the useful of monitoring text messages in your business. First of all, text message monitoring is a great way to capture customer stories. Customers who reach out to your company and glow about their experience using your product or service - why they chose it, how it has been able to help them, and so on – are a godsend. Apart from the confidence boost that you will get from this, you may be able to use the content of those SMS messages (with the customer’s approval) for a great “customer succe

  Whether or not to monitor phone calls in your business is something that you may be thinking about. Regardless of the size of your business, this is something that you should consider implementing because it has a lot of benefits. The following are some of the useful benefits of monitoring phone calls in your business. First of all, recording phone calls can help you capture details you might have missed or forgotten. When talking to your customers, it is very important to actively listen. While taking notes can help you keep track of details and ideas, doing so during a call can prevent you from actively listening. With call recording, you can give your total attention to any call and take notes later when replaying it. This is important because it helps ensure customers feel they are truly being “heard, which is a big part of providing a great customer experience. Additionally, it can be difficult to make out what a customer is saying sometimes. This could be because they are in a

  Since the coronavirus pandemic hit the world, there have been a lot of changes in how people conduct business. The amount of flexibility that was needed to continue the business shattered long-standing conventional practices. Banks and financial firms also faced the need to shift to the work-from-home culture. A lot of people started working from home, attended online meetings, and still managed to be productive. One of the greatest challenges during the coronavirus pandemic has been communication. Video conferencing tools that companies used to host internal meetings started being used for all meetings, because physical meetings were no longer possible. When the work-from-home culture because popular, the need for new communication methods started to emerge. Previously, most companies, especially financial firms, were against the use of mobile instant messaging applications such as WhatsApp, WeChat, Signal, and Telegram. However, due to the evolving circumstances, customers need a c