Archiving Text Messages

If you own a company that provides or advises on financial instrument and services in the European Union, MiFID mobile phone recording compliance is something that you need to take very seriously. The MIFID extension requires anyone that provides financial advice that may result to a trade to make sure that their calls are recorded. For the first time, call recording regulations cut across the board – they apply to wealth managers as well as independent financial advisors. The new MiFID mobile phone recording legislation also states that organizations must store recorded conversations for five years in a secure environment. The organizations are also supposed to implement a system for reviewing and monitoring all conversations between clients and employees. It is estimated that using legacy call recordings adds approximately £1,000 to £1,200 to an average phone bill annually – this is without the upfront costs like installation of on-premise equipment. If you own a smalle

If you own a company where most of the employees are millennials or generation Y individuals, it is very possible that communication between the employees themselves and the customers heavily relies on consumer messaging apps such as Facebook, WhatsApp, Instagram and Twitter. WhatsApp happens to the most preferred consumer messaging app in the enterprise communication landscape. With over 1.5 billion users active users across the globe, there is no doubt that this social media platform is one of the most important communication channels. You can take advantage of it in your business to reach your customers or prospective clients. One of the things you need to take with a lot of seriousness if you decide to use WhatsApp in your business is WhatsApp archiving. You need to make sure that your company is compliant with WhatsApp archiving regulations if you do not want to end up on the wrong side of the law. Most regulatory agencies have made it clear that organizations should ret

If you are a business owner, you need to always be looking for ways to improve operations and profitability in order to be successful. Something as simple as recording mobile messages could help a great deal in improving your business returns. When used efficiently, a mobile message recording feature can be a powerful tool that can help you gain significant insight into your company as well as your customers. The following are some of the benefits your stand to get when you record mobile messages in your business. Recording mobile messages can be invaluable when it comes to training your staff and improving their performance. By checking the previous exchanges between your customers and employees, you will be able to determine how your team members interact with customers. The mobile message recording features will give you an opportunity to help your employees improve their communications skills and also give them advice on how to handle customers for better outcomes. Anyon