Archiving Text Messages

As a business owner, there are various things you need to do in order to improve performance and gain an edge over your competitors. Having an SMS archive in place is one of these things. Whether you own a big enterprise or small business venture, there are a lot of good reasons for having a text message archiver. Not only is an archiving solution critical to the security and reputation of your company, but it is also very crucial to making sure that you can trace text-based evidence and use it as proof for certain cases in court. With data explosion in recent years, SMS archiving has become very important for organizations that are searching for solutions to help them maintain and produce diverse types of data without the need for augmenting their on premise information capabilities. The implications of not having an SMS archiver has become more pronounce nowadays because texting, chat apps as well as smartphones have become a common part of day to day operations of most bu...

If you own a financial service firm and have done what is needed to comply with EMIR and GDPR regulations, you are on the right path towards managing your business smoothly. Another thing you will need to do in order to make your business operations even better is implementing the MiFID call recording solution. In implementing mobile communication solutions to ensure MiFID compliance, you will need to look at the official ruling that is used to describe storage of relevant records around a trade. This ruling requires investment firms to take reasonable steps to record relevant telephone conversations as well as electronic communications made with, sent from or received by equipment provided by the firms to employees or contractors or the use of which by employees or contractors has been accepted or permitted by the investment firms. Apart from the official ruling, you also need to look at the technical advice that is provided by the European Securities Markets Association...

If you are a small business owner, you may be in search for cost effective ways to better understand the needs of your customers. You will need to review analytics and compare results in order to identify performance gaps and determine where you are lacking. Even though sales numbers and customer satisfaction ratings are of great importance, it is also important for you to consistently observe your customer-facing employees in action. But if you have a very busy business to run, it may be practically impossible for you to note every minute detail of your customer calls and catch every nuance of conversation that they have with your employees. You can make things easier in your business when you record SMS message . With the message recording feature, you can easily determine the strengths and weaknesses in customer processes by checking the recorded messages. The recording feature will also help you gain helpful insights, train your employees, measure the effectiveness of you...

If you have ever called big companies or any company for that matter, for instance the bank, power company, or mobile service provider to ask questions about their services or for any other reason, you probably listened to a message telling you that your call will be monitored or recorded for quality assurance purposes. Call monitoring is a very common thing nowadays. Any reputable company that takes their business seriously knows the importance of call monitoring. Not only is call monitoring beneficial to the companies that implement it, but also to customers. Call monitoring enables managers to silently listen to conversations without the agents realizing. This allows them to hold the agents to a standard of excellent customer service without necessarily being physically present. In case a customer complaints about getting sub-optimal customer service, call monitoring protects them by enabling direct oversight from the manages. On the flip side, if the agent performed exce...

MiFID voice recording is something that some business people do not take seriously even after strict measures have been put in place to make sure that they do, especially those in the financial service sector. The recordkeeping requirements of the Markets in Financial Instruments Directive (MiFID II) requires financial firms, trading venues as well as their associates to record mobile text messages and electronic communications relating to transactions concluded when dealing with own account as well as the provision of client order services that relate to the transmission, reception and execution of client order for a period of five years. There are various reasons why you should ensure MiFID voice recording compliance in your business. First of all, the recorded voice calls can help with dispute resolution. If you have been doing business for a long time, you know that disputes can be very expensive and time consuming. If you would like to run your business smoothly, you wo...

When you start a business, you need to think of ways that you can use to improve your business operations and make more profit. Something as simple as capturing mobile calls between your employees and customers can be very instrumental in improving your business operations. One of the benefits that you can enjoy when you capture mobile calls in your business is streamlining customer service. When you record mobile calls automatically, telephone discussions as well as conference calls will run more efficiently, something that will allow your employees to focus on the conversation and needs of your customers instead of being so pre-occupied with notetaking. Even if you have hired what you consider to be the best employees any company could hire, capturing mobile calls could still benefit you greatly. No matter how perfect we think we are, we can still make mistakes. With mobile call recording, you will remove the need for locating handwritten notes, customer relationship man...

Whether or not to invest in an SMS archive solution is something that you may be grappling with if you are a company owner. Yes, your company’s text messages need to be archived because this is very vital for your company’s security and reputation. Because SMS messages have become a mainstay of modern communication, be it for personal use or business communication, archiving them can prove helpful to your business at some point. It is essential that your organization archives the mobile communication data that is created by or sent by mobile devices that are used in your business. One of the things the archiving SMS messages could for your business is ensuring regulatory compliance. Almost all industries have some sort of regulatory compliance concerning the need for companies to produce and retain content. These obligations are very common in industries such as insurance, financial services, energy, healthcare, government, utilities and life sciences. Even organizations out...