Archiving Text Messages

  Implementing WhatsApp recording is very important in this day and age where millennials and generation Y dominate the workplace. While it is true that can help your business in a great way, when you resort to use it in your business, you not only need to capture and retain text messages, but you also need to archive WhatsApp messages in a compliant manner. When you implement a good WhatsApp archiving solution in your business, one of the things that it would do is help boost your employee productivity and morale. So many employees these days are choosing mobile messaging apps to communicate. As a matter of fact, employees’ preference to communicate business-related messages on mobile messaging apps is said to have increased from 29% in 2016 to 32% in 2018. Choosing to ban the use of mobile messaging apps that your employees use, will put your overall employee productivity and morale will be at risk. According to a study, enterprises need to cultivate an environment that supports ac

  WeChat call monitoring is something that you need to take seriously if WeChat plays a very crucial role in your business. You can use call monitoring to upgrade the quality and productivity of your team, and also to ensure communication compliance. There are various ways that WeChat call recording will be instrumental in the growth of your business. First of all, is will be very helpful when it comes to tracking progress in your business. After you formulated an action plan deliver it, call recordings can be used for to track down the progress rate of the calling agents. Every element will be considered to judge the efficiency of an agent by using the recordings. Another benefit if WeChat call recording is that it can provide concrete information for remediation. The action plan that is formulated by the management might not work in terms of adjustments. For this, a remediation plan should be developed by using concrete information from the call recordings. The agents will also sho

  It is very necessary to have a good WhatsApp call recording solution in your business if this app plays a very crucial role when it comes to communication between your employees and customers. It may look like a minor thing to some, but it is very important. By recording the conversations that happen through this application, you will benefit in the following ways. First and foremost, through WhatsApp call monitoring , you will be better equipped to overcome potential disputes. Recording business calls enables you to go back and find the source of disagreement between a customer and an agent with ease. Unfortunately, these disputes are inevitable from time to time, but the good news is that listening to the audio enables you to discover who is at fault without the shadow of a doubt. That way, you can make the right decision and address the issue in the appropriate way. Another benefit of WhatsApp call recording is that it can help reduce liability. Having call recordings can minimiz

  It is important to have a good Signal message archiving solution in place if Signal is one of the instant messaging apps that you use for official communication in your business. Call recording and archiving may look like a small thing, but the benefits that it will bring to your business are many. So, how exactly will Signal recording help you? One of the things that call recording will do is help you see how your customer service has evolved. When you maintain a database of call recordings, you can compare how your team communicates with customers today versus how you communicated with them in the past. The differences can show where you have improved as well as where you still need work as well as how your business is growing, which can be motivating. Another benefit of Signal recording is that it can help to quickly bring a customer service agent up to speed. If you are a solo entrepreneur or run a small business, it may be necessary to bring someone in from time to time to han

  Ensuring communication compliance is very important if you are doing business in a heavily regulated industry. Enterprise Mobility Management (EMM) can play a very crucial role in maintaining compliance with text message archiving regulations in your business. It can help you boost the productivity of your employees by allowing them to use mobile devices (BYOD, CYOD, or company-owned) for their tasks, while also securing these devices and the apps and information installed and stored in them. Due to the rapid advances in enterprise mobility for the past recent years, it is even more challenging for smaller and medium-sized organizations to identify a solution that best fits their electronic communication archiving requirements. There are more and more cutting-edge features being rolled out by vendors each passing year, but there are select capabilities that your company needs to focus on so that your selected EMM platform is robust enough to meet your text message archiving and mobi

  If you are a business owner, it is important to choose and implement the right voice call recording solution to ensure compliance with MiFID II call archiving requirements. But with so many vendors in the market, choosing the right one to stay compliant can be a challenging task. If you already have one, how do you know if it meets the specific requirements of this heavy, blunt financial regulation? Compared to the previous version, the call recording requirements of MiFID II have a broader scope in terms of individuals and firms that must record their phone conversations, especially mobile calls. The companies and organizations in this sector are supposed to monitor and capture voice calls of anyone providing financial advice to their clients. What this essentially means is that you must have a call recording tool that you can deploy to all mobile devices present within and outside your workplace, no matter their ownership, network and platform. With that said, without any prio