Archiving Text Messages

  There are many benefits that you can get as a result of implementing Telegram call recording in your business. Call recording is a common component of running a successful business. For decades, organizations have implemented recording functionality into their contact centre technology as a way of driving better outcomes for both customers and their brand. So, how exactly can you benefit from Telegram archiving ? One of the benefits that you can get from this is the ability to identify problem areas. Call recording allows you to determine the problem areas in your processes and conversations that are negatively impacting the business. For instance, you can be able to pinpoint communication problems that lead to a drop in customer sentiment. Call recording can also allow you to see where roadblocks might be preventing you from delivering quick solutions to your customers. It is the initial investigation process before you improve customer service. You will also be able to keep valuab

  WeChat is one of the apps that businesses are using for official communication these days. If you are considering giving it a try in your business, you need to make sure that you meet WeChat recording and WeChat monitoring MAS requirements. This app is one of the top standalone multi-services applications in the world. Recently, it bypassed 900 million daily active users, including many Chinese traders and bankers. Around 80 percent of all Chinese WeChat users even use the app in the workplace, resulting in its mass adoption in China. The business landscape in China enjoys a widespread WeChat use as both firms and their customers see the app as a convenient communication channel. Not only is this app useful for communication purposes, but it also used for bill payments and connecting with people through social media. Both WeChat and WeChat Work have multiple features that their respective users can fully enjoy while using the apps. Due to the widespread use of WeChat in China, fore

  The coronavirus pandemic came with multiple challenges to financial service firms, especially when it comes to compliance to MiFID phone recording requirements. Credit institutions and investment firms are supposed to record all telephone conversations connected with the investment services and activities’ performance, except the operations of Multilateral Trading Facilities and Organised Trading Facilities. This pandemic together with the resulting work from home setups have made it so challenging to comply with MiFID II’s regulatory requirements. If you have a financial institution, you need to take reasonable steps to record voice calls, prevent employees from making, sending, receiving phone calls on a privately-owned device that the firm cannot record. Taking into consideration the circumstances that the pandemic brought by, ESMA, or the European Securities and Markets Authority, recognizes that recording relevant telephone conversations may not be practicable for firms. Even t

  If you are business owner, it is important to know how to ensure communication compliance in a post-covid world. This pandemic brought about many changes in the lives of people all around the world. Even though it brought a crisis to businesses in the initial days, the amount of flexibility that was needed to continue the business shattered long-standing conventional practices. Financial institutions and banks also faced the need to shift to the work-from-home culture. People were forced to work from home, attend online meetings, and they still managed to be productive. The greatest challenge during this trying time was communication. Video conferencing tools that the companies used to host internal meetings were adopted for all meetings, as physical meetings were no longer possible. When employees started working from home, the need for new communication methods started to emerge. Before this, the use of mobile instant messaging applications such as WhatsApp, Signal and WeChat was

  It is very important to ensure WeChat compliance and Telegram compliance if you use this apps for official communication in your business. Instant messaging applications have been repeatedly used in various companies to connect with their clients. In the financial services sector, a great number of bankers and traders find apps such as WeChat to be convenient channels of communication because many of their clients favored using them over other means to transact business. Bankers and traders in China actively use WeChat to make deals even when various companies in other countries shun such messaging apps. Since instant messaging apps are not compliant with most regulatory requirements, it means that companies that use them face serious compliance risks. Regulators have cracked down on an insider trading case using WeChat conversations, highlighting the importance of monitoring the various mobile messaging solutions in order to prevent illegal activities from occurring. China’s inter

  If you have not yet implemented a Verizon SMS archiving solution in your business, it is something that you should consider doing. You probably already archive emails in your organization, but you do not archive mobile text messages. When it comes to the business world, email is without doubt an incredibly popular communication tool. As a matter of fact, the number of emails we send is astounding. According the research that was conducted by The Radicati Group in 2018, the total number of emails sent globally every day at around 280 billion, and it is set to grow to 333 billion by 2022.  As you can see from the numbers above, a lot of people are so overwhelmed by the amount of emails they get that many do not get read. Open rates for emails from businesses to consumers, especially marketing ones, are notoriously low, and it keeps getting worse. Due to this, a lot of companies have adopted another form of communication which is considered as easier and more natural compared to email;