Archiving Text Messages

  Mobile call monitoring is very essential when it comes to achieving compliance in the financial sector. The same way that regulated companies are supposed to record text messages between their employees and clients, compliance teams are supposed to capture voice calls, the recording of which can be analyzed and used for identifying potential financial crimes  both within and outside a company. Equally important is to ensure the mobile archiving solution can be used for capturing and recording voice calls, mobile SMS as well as instant messages from apps such as WhatsApp regardless of whether an employee is using a company-issued mobile phone or their own device. With such a solution, it will be a lot easier for compliance teams to cope with the coronavirus pandemic because they can monitor the behavior of their employees more effectively 24/7. Such a system is effective no matter whether employees can be able to communicate with clients and their colleagues via voice call, text

  Investing in a compliant WhatsApp archiving solution is a must if you have allowed use of WhatsApp for business related communications in your company.  With over 2 billion users worldwide, it is without doubt that WhatsApp is one of the most important mobile channels that businesses should not fail to take advantage of to reach their customers. However, due to compliance and data security risks that are associated with using this tool, there are companies that choose to ban its use in the workplace – and in doing so they waste a significant opportunity to engage partners and customers on one of the platforms that they commonly use. One of ways that investing in a WhatsApp archiving solution will help you is that it will help enhance your customer engagement. If your customers cannot engage with you on WhatsApp and other mobile channels, then your business reputation as well as long term growth will be at risk. Providing customer support on WhatsApp in increasingly becoming an impor

  As a company owner or manager, it is your job to make sure that your team is running like a well-oiled machine.  For this to happen, you need to expect top performance from each member of the team. This is not an easy fit. Depending on the size of your company as well as the size of the team you manage, you may not be able to monitor each and every employee on a regular basis.  A text message monitoring solution can be of great help when it comes to monitoring employee performance. The following are some of the ways that you can benefit from this solution. First of all, using a text message monitoring solution can significantly boost employee morale. Believe it or not, your employees want your help no matter how qualified they are.  They need to know what they are doing wrong just as much as they would like to hear what they are doing right. Keep in mind that offering praise when it is due is a huge part of your job as an employer. When you go through the recorded text messages, you