Archiving Text Messages

If you have an insurance firm, you are supposed to record messages in accordance with the text archiving, safekeeping as well as the accessibility requirements of the National Association of Insurance Commissioners, the Health Insurance Portability and Accountability Act, Gramm Leach Biley Act as well as the Health Information Technology Act, just to mention a few. While most insurance brokers are aware of both regulatory and business requirements for capturing and recording mobile text messages, many still doubt if the same analysis applies to WhatsApp to email archiving.  WhatsApp is a popular chat platform that is widely used in the insurance industry to today. When you decide to use WhatsApp in your business, there are various considerations that you have to keep in mind for improving your service and addressing compliance requirements when using a compliant WhatsApp archiving app.  First of all, you must ensure compliance with  key text archiving laws and regulations. Insurance

  If you are looking for ways to improve your business operations, one of the things you should is record voice calls . While a call recording solution may look like a small thing, you will be amazed at its utility if it is implemented properly.  The following are some of the benefits that you can get as a result of recording voice calls in your business. One of the things that a call recording solution can do is help you capture the details that you might have missed or forgotten. When talking to customers, it is important to actively listen. Even though note taking can help you keep track of details and ideas, doing so in the middle of a call can prevent you from actively listening. Call recording will allow you to give your call full attention and take notes later on when you are replaying it. By doing so, your customers will feel they are truly being heard, which is a big part of providing great customer experience. There are times when it can be difficult to make out what a cu

Whether you own a small venture or big financial service firm, financial regulation text message archiving is something that you can benefit from in many different ways. Not only is archiving text messages critical to your company’s security and reputation, but it is also important to ensuring that you can trace text-based evidence that can be used to prove certain court cases. Financial service firms have an obligation to retain and manage certain types of data. Examples include financial documents, employee records, certain types of email correspondence, as well as communication with clients, including text messages and chats. So by archiving text messages in your company, you will ensure regulatory compliance. Another benefit of financial regulation text message archiving is that it can promote end use self-service. Archiving allows people within a business to access older content without the need for storing them on a live server on in the device’s storage.   This capability