Archiving Text Messages

Recording voice calls can help your business in many different ways. If you have been reluctant to invest in a call recording solution, rest assured that it is something that can benefit you a great deal. The following are some of the benefits of using call recording. First and foremost, when you record voice calls , you can be able to capture the details that you might have missed or forgotten. When talking to your customers over the phone, it is a good idea to actively listen. While takin notes can help you keep track of details, it can prevent you from actively listening. Using a call recording solution, you can give your full attention to the calls you make and take notes later on when you are replaying them. By doing so, your customers will feel like they are truly being heard, which is a big part of providing a great customer service experience. There are cases where it can be difficult to make out what a customer is saying when you are talking to them over the phone.

When it comes to the business world, email is still a very popular communication tool. However, many companies are adopting another form of communication that is considered to be easier and more natural compared to email: text messaging. Studies show that consumers are far more receptive to mobile text messages than emails these days.   Over 82 percent of people open a message from a business within five minutes or less. If you decide to leverage text messaging to communicate with your customers, you need to make sure that financial regulation text message archiving regulations are followed. As the text messages form part of the customer record, it is important to capture them.   One of the reasons why archiving text messages is very important is that it ensures regulatory compliance. Compliance requirements are without doubt one of the main reasons why companies need to capture and archive mobile text messages. A lot of companies need to comply with SEC, FINRA, MiFID II a

Understanding FINRA retention requirements is of great importance especially if you have a business in the finance sector. The Rule 4511 of FINRA includes the general archiving requirements that broker-dealers must comply. This rule is based on the general recordkeeping requirements of NASD Rule 3110 and NYSE 440, and it clarifies that companies are supposed to make and preserve books and records under the FINRA rules, the SEA act, as well as the applicable SEA rules. This rule also clarifies that financial service firms are supposed to preserve for at least 6 years the FINRA books and records that do not have a specified retention under the FINRA rules or the applicable SEA rules. It also clarifies that firms are supposed to preserve the books and records that are supposed to be made under the FINRA rules in a format and media that complies with the Securities Exchange Act rule 17a-4. Not only do the above-mentioned FINRA rules apply to written records like business lette

Whether you are a small or large business owner, the ability to trust the people that you have hired to work professionally and uphold the mission and values of your company is very important. Regardless of the company that you are running or the type of products and services that you are offering, time is money. Wasted time equals money lost, and this is something that you do not want to see happen in your business. For this reason, it is good practice to have a text message monitoring solution that can help you monitor how your employees are spending their time and what they are doing with the mobile devices that you have given them. A text message monitoring  solution is very important because it can help you monitor the information going to and from the target phone and ensure all confidential information remains confidential. You can access the web history, call logs and email accounts of your employees, something that will help you ensure your employees are not trying to