Archiving Text Messages

In today’s healthcare environment, low security and outdated methods of communication are not cutting it anymore. A lot of hospitals insurance facilities and physician practices are adopting secure messaging apps for their internal needs. The secure messaging apps used in these institutions are built to be HIPAA compliant and are modeled after the simplicity of consumer instant messaging solutions. What this means is that employees can share sensitive, important patient information without the risk of security breaches, data theft or regulatory non-compliance. HIPAA secure messaging can deliver the following tangible benefits to healthcare organizations. One of them is total compliance. In the recent past, HIPAA mandates have been amended to include use of instant messaging technology.   Healthcare organizations and hospitals that do not meet the compliance requirement face a fine of up to $50,000 for a single infraction and up to 1.5 million dollars for repeated violations.

Even though enterprise text messaging is considered to be the fastest growing trend in enterprise mobile communications, we cannot ignore the fact that a substantial number of   employees are still making use of voice calls to communicate with customers and their colleagues. Most financial companies allow their employees to use their smartphones to make business-related calls. These companies need to have clear policies and systems in place to make sure that they remain compliant with the various voice call recording regulations. If you decide to capture voice calls as a way of improving your business operations, there are various things you need to do.   First of all, you need to notify the caller that you are about to record them. Whether you are using a personal or company-owned device, it is imperative that you notify the caller that you are going to record the call for compliance reasons.   If the caller continues to call, it shows that they agree to the recording. You

With more and more business being done via text messages, the need for capturing and archiving these communications is becoming increasingly clear, especially for people in the finance sector. Just like social media, short text messages can result into rapid-fire two-way communication that can is particularly susceptible to data loss. While it is important to leverage text message to communicate with customers, you also need to realize that it is just as important to capture these messages because they form part of the customer record. There are various reasons why financial regulation text message archiving is very important. They first one is that it helps in meeting compliance requirements.   Most organizations need to comply with GDPR, SEC, FINRA as well as MiFID II regulations. On the other hand, governments need to comply with the Freedom of Information Act or various Public Records Laws. Provided that you are sending out text messages in your company and you are subje

If you are looking for ways to improve your business operations, one of the things that you should consider doing is recording voice calls. With a call recording feature, you can easily determine the strengths and weaknesses in the customer processes. Even though it looks like a simple thing, it can offer your small business the same benefits that were usually only relished by the big companies with huge information technology budgets. So how exactly can your business benefit when you record voice calls? One of the important benefits that you will get from this process is customer satisfaction. A call recording feature will enable you to better understand the needs of your customers.   It can be very instrumental when it comes to monitoring the quality of service offered by your employees and also be of great help when a customer files a complaint.   By listening to the recorded calls, you can easily identify where things went wrong. You can inculcate better customer service