Archiving Text Messages

As a business owner, there are various things you need to do in order to improve performance and gain an edge over your competitors. Having an SMS archive in place is one of these things. Whether you own a big enterprise or small business venture, there are a lot of good reasons for having a text message archiver. Not only is an archiving solution critical to the security and reputation of your company, but it is also very crucial to making sure that you can trace text-based evidence and use it as proof for certain cases in court. With data explosion in recent years, SMS archiving has become very important for organizations that are searching for solutions to help them maintain and produce diverse types of data without the need for augmenting their on premise information capabilities. The implications of not having an SMS archiver has become more pronounce nowadays because texting, chat apps as well as smartphones have become a common part of day to day operations of most bu

If you own a financial service firm and have done what is needed to comply with EMIR and GDPR regulations, you are on the right path towards managing your business smoothly. Another thing you will need to do in order to make your business operations even better is implementing the MiFID call recording solution. In implementing mobile communication solutions to ensure MiFID compliance, you will need to look at the official ruling that is used to describe storage of relevant records around a trade. This ruling requires investment firms to take reasonable steps to record relevant telephone conversations as well as electronic communications made with, sent from or received by equipment provided by the firms to employees or contractors or the use of which by employees or contractors has been accepted or permitted by the investment firms. Apart from the official ruling, you also need to look at the technical advice that is provided by the European Securities Markets Association

If you are a small business owner, you may be in search for cost effective ways to better understand the needs of your customers. You will need to review analytics and compare results in order to identify performance gaps and determine where you are lacking. Even though sales numbers and customer satisfaction ratings are of great importance, it is also important for you to consistently observe your customer-facing employees in action. But if you have a very busy business to run, it may be practically impossible for you to note every minute detail of your customer calls and catch every nuance of conversation that they have with your employees. You can make things easier in your business when you record SMS message . With the message recording feature, you can easily determine the strengths and weaknesses in customer processes by checking the recorded messages. The recording feature will also help you gain helpful insights, train your employees, measure the effectiveness of you