Archiving Text Messages

  Text message monitoring is something you should consider implementing in your business if you want to deliver a great customer experience. If your customers are trying to proactively text you, and they do not see a response, they are probably going to feel the same way and decide to take their business elsewhere. You may assume that it is fine provided you are answering customer calls and emails, but customers specifically want texting as an option. Most people would like the ability to text businesses about customer service or support issues, and text monitoring is a customer listening tool that can help grant that ability. You can be able to monitor incoming texts to your business phone number so that you can direct customer inquiries to support agents for a response. It is not a good look to unknowingly ignore your customers. Instead, you need to help them feel heard and valued by your business by monitoring the messages coming to your brand. You should set up a text monitoring s

  Introduction WeChat is a popular social media app used in China and the rest of Asia. WeChat has hundreds of millions of users, which means that it can be a great way to reach your target audience. However, there are risks associated with using WeChat that you need to be aware of. You should never have any personal information on your business' account and you must always monitor for spam messages or suspicious activity. This guide will give you an introduction to monitoring and archiving on WeChat so that you know what types of messages or interactions might lead to problems with this platform! What is WeChat? WeChat is a social media platform and messaging service developed by WeChat Mobile Limited. It can be used for many things, including marketing, customer service and sales; business communications; brand engagement; business intelligence. WeChat Monitoring WeChat Monitoring is a way to monitor the WeChat account activity of your company or brand. It can be used for many di