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Showing posts from December, 2021

The Benefits of Telegram Call Recording

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  Do you use Telegram for communication purposes in your business? If you do, you need to know the benefits of Telegram archiving and Telegram call recording. Call recording services can your businesses handle incoming and outgoing business calls, without the added expense of having full time personnel on board. These services make better use of valuable time with customers, seeking information about the business. As a business tool, call recording provides important marketing information for the company’s management in making decisions for future improvements as well as growth. Additionally, it helps keep a record on actions taken, and more importantly, it records requests requiring attention, so nothing is ever overlooked. So, how exactly can you benefit from Telegram call recording ? First of all, call recording can enable product or service improvement. If dozens or even hundreds of callers a day voice similar complaints to your customer service, this is a red flag that your compa

The Advantages of WeChat Recording

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  Implementing WeChat recording in your business can benefit you in various ways. One of the reasons why you can do this is to meet WeChat monitoring MAS requirements, but that’s not all. No matter the areas of your business you want to improve, recording your WeChat calls and messages is a highly effective way to see changes for the better across the board. One of the advantages of WeChat recording is that it can help you keep detailed records. Recorded calls archived in your company’s CRM or other information system can be useful for verifying stored client information. Thanks to CTI, recorded calls can be automatically stored in the appropriate client file without the need for the agent who took the call to go searching through the system to manually save the sound file in the right place. Call recording can also aid sales campaigns by allowing agents to refer back to precise details of previous conversations. Another benefit of WeChat recording is that it can help recover overloo

Steps You Can Take To Comply With MiFID Call Recording Requirements Amidst The Pandemic

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  When the coronavirus pandemic struck the world, it brought multiple challenges to financial institutions, especially regarding compliance to MiFID phone recording requirements. Credit institutions and investment are supposed to record all telephone conversations that are connected with the investment services and activities’ performance, except the operations of Multilateral Trading Facilities and Organised Trading Facilities. This pandemic together with the resulting work from home setups have made it challenging to comply with MiFID II’s regulatory requirements. In order to comply with MiFID call recording requirements amidst the pandemic, financial institutions can conduct privacy impact assessments and implement new controls that are aimed at securing their communications and ensuring that the conversations remain private. These should be done in conjunction with updating policies on privacy and compliance, reflecting the new working practices. If you are a senior manager in a

Things To Do In Order To Ensure Communication Compliance In Your Business

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  If you are a business owner in a heavily regulated industry, Enterprise Mobility Management (EMM) plays a very crucial role in ensuring communication compliance . It enables organizations to boost the productivity of their employees by making it possible for them use mobile devices - BYOD, CYOD, or company-owned - for their tasks, while at the same time securing these devices as well as the apps and information installed and stored in them. Due to the rapid advances in enterprise mobility in the recent years, it is more challenging for smaller and medium-sized companies to identify the solution that will best fit their electronic communication archiving requirements. Even though there are more and more cutting-edge features being rolled out by vendors each passing year, there are select capabilities that your company needs to focus on to ensure your selected EMM platform is robust enough to meet your text message archiving and mobile compliance requirements. Mobile Device Management

The Use Of WeChat and Telegram And What To Do To Ensure Compliance

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  Do you use WeChat and Telegram for communication purposes in your business? If you do, you need to know what to do in order to ensure WeChat compliance and Telegram compliance . Instant messaging applications have been repeatedly used in various companies to connect with their clients. In the financial services sector, most bankers and traders find apps such as WeChat and Telegram to be convenient channels of communication because many of their clients favor using them over other means to transact business. In China, bankers and traders actively use WeChat to make deals even when various companies in other countries shun such messaging apps. Since instant messaging apps are not compliant with most regulatory requirements, companies that use them can face serious compliance risks. Regulators have cracked down on an insider trading case using WeChat conversations, highlighting the benefits of monitoring the various mobile messaging solutions to keep illegal activities from occurring.

Benefits of Investing in a Verizon SMS Archiving Solution

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  If you are a business owner and you have not yet invested in a verizon sms archiving solution, it is something that you should definitely consider. This is something that can benefit you a great deal whether you are a small or large business owner. The following are some good reasons to incorporate text messaging into your business operations. First of all, you are going to like the convenience that the SMS archiving solution will bring. With text messaging, you can eliminate a lot of the inconveniences that crop up between you and your customers. To be honest, phone calls can sometimes become overwhelming. Whether it is coming from your end or your customer’s, phone calls have a habit of coming in at the most inconvenient of times. With text messaging, you can avoid having to leave a message after the beep, or, worse, having your business completely ignored. With an SMS enabled landline phone, customers can get to you anywhere and anytime and you can also reach them with important