Archiving Text Messages

If you have allowed the use of WhatsApp in your business for communication among your employees or even with customers, WhatsApp call recording is something that you should consider implementing. Just like texting, the use of WhatsApp at work comes with strict archiving standards that you need to comply with. So what are some of the benefits that you will get from WhatsApp call recording? First of all, you will be able to provide rapid assistance to your customers when you have WhatsApp archived messages. Instead of customers calling a special number and being forced to wait for minutes, or even hours, before they are attended to, they can instead use WhatsApp to ask the questions that they have. Another benefit of WhatsApp call recording is that it can ensure compliance with key text archiving laws and regulations. As a business owner, there are various mobile archiving laws and regulations that you are supposed to comply with – all which specify the need for capturing a

Archiving Android text messages is something that can help you a great deal whether you own a small venture or large enterprise. Archiving is not only critical to the security and reputation of your company, but it is also crucial in making sure that you can trace text-based evidence and use it for proving certain cases in court. With the data explosion in the recent years, archiving has taken the forefront as companies search for solutions that can help them maintain and produce different types of data without the need for augmenting their on premise IT capabilities. So why exactly do you need to archive Android text messages ? Archiving messages can help with supporting court cases and eDiscovery. While being involved in a legal action is the last thing you want to happen as a business person, it is something that can happen, and therefore you need to be prepared for it. Whether as a defendant, plaintiff or interested third party, you can rely on archived text messages in c

More and more organizations are choosing are required to or are choosing to record employee phone calls as a way of ensuring MiFID phone recording compliance. The necessity to record phone calls depends on the kind of financial service that your company offers. A simple and cost efficient solution for ensuring MiFID phone recording compliance is using cloud services. While migrating to the cloud might seem like a challenging shift, vendors that offer cloud mobile solutions present a more secure, scalable and affordable means to satisfy MiFID mobile phone recording requirements. So how exactly can cloud services help your organization comply with mobile phone recording requirements of MiFID II? One of the benefits of using cloud services is operational cost savings. Cloud-based services allow you to rely on physical equipment at data centers in remote locations, hence reducing the amount of hardware you need to install, maintain, store and service onsite. Another benef

Capturing voice calls in your business can be very helpful when it comes to driving you towards the success that you are looking for. If one of the prime aspects of your business revolves around customer calls and you have not started actively recording them yet, rest assured that you are missing out on ways to improve efficiency of your agents and significantly boost customer experience. There are various reasons why you should capture voice calls in your business. First of all, it can help improve the quality of calls and upgrade the skills of your sales representatives. Using call recording software, you can monitor the voice logger to take out specific examples and make sure that your sales reps understand their flaws. Recorded calls can help in effective addressing of important issues as well as identifying areas of improvement. The end result is quality calls, which will in turn lead to customer satisfaction. It is safe to remark that capturing voice calls can help