Archiving Text Messages

If you have ever called big companies or any company for that matter, for instance the bank, power company, or mobile service provider to ask questions about their services or for any other reason, you probably listened to a message telling you that your call will be monitored or recorded for quality assurance purposes. Call monitoring is a very common thing nowadays. Any reputable company that takes their business seriously knows the importance of call monitoring. Not only is call monitoring beneficial to the companies that implement it, but also to customers. Call monitoring enables managers to silently listen to conversations without the agents realizing. This allows them to hold the agents to a standard of excellent customer service without necessarily being physically present. In case a customer complaints about getting sub-optimal customer service, call monitoring protects them by enabling direct oversight from the manages. On the flip side, if the agent performed exce

MiFID voice recording is something that some business people do not take seriously even after strict measures have been put in place to make sure that they do, especially those in the financial service sector. The recordkeeping requirements of the Markets in Financial Instruments Directive (MiFID II) requires financial firms, trading venues as well as their associates to record mobile text messages and electronic communications relating to transactions concluded when dealing with own account as well as the provision of client order services that relate to the transmission, reception and execution of client order for a period of five years. There are various reasons why you should ensure MiFID voice recording compliance in your business. First of all, the recorded voice calls can help with dispute resolution. If you have been doing business for a long time, you know that disputes can be very expensive and time consuming. If you would like to run your business smoothly, you wo

When you start a business, you need to think of ways that you can use to improve your business operations and make more profit. Something as simple as capturing mobile calls between your employees and customers can be very instrumental in improving your business operations. One of the benefits that you can enjoy when you capture mobile calls in your business is streamlining customer service. When you record mobile calls automatically, telephone discussions as well as conference calls will run more efficiently, something that will allow your employees to focus on the conversation and needs of your customers instead of being so pre-occupied with notetaking. Even if you have hired what you consider to be the best employees any company could hire, capturing mobile calls could still benefit you greatly. No matter how perfect we think we are, we can still make mistakes. With mobile call recording, you will remove the need for locating handwritten notes, customer relationship man